Help Desk Operations Manager

Status: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: Director of Information Systems | Service: Information SystemsOVERVIEWReporting to the Director of Information Systems, the IT Help Desk Manager will oversee the daily operations of our help desk, manage escalations, ensure compliance with service-level agreements (SLAs), and...

Status: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QCReport To: IT Help Desk Manager | Service: Information SystemsOVERVIEWReporting to the IT Help Desk Manager, the IT Help Desk – L1 will have the hands-on responsibility for supporting and continuously improving Fastco's IT infrastructure. The IT Help Desk – L1 will aid in supporting...

About QuadReal Property GroupQuadReal Property Group is a leading global real estate investor, operator, and developer. Headquartered in Vancouver, British Columbia, it manages a vast portfolio of assets worth billions. Founded in Canada as a full-service real estate operating company, QuadReal has expanded its investment scope to include equity and debt in...

About UsQuadReal Property Group is a global leader in real estate investment, operating, and development. Our vision is to create sustainable environments that bring value to the people and communities we serve.We invest in equity and debt in both the public and private markets, working directly, through programmatic partnerships, and via operating platforms...

About This Role:This Help Desk Leadership Role offers a unique opportunity to join a dynamic team at Western Financial Group and contribute to the success of our organization. As a Service Desk Team Lead, you will be responsible for managing a team of IT support professionals to provide high-quality support to users and ensuring compliance with agreed-upon...

Job Summary:As a Service Desk Operations Manager at Western Financial Group, you will play a critical role in ensuring the efficient and effective operation of our service desk. Your primary responsibility will be to manage a team of IT support professionals to provide high-quality support to our users while adhering to agreed-upon service level agreements...

The OpportunityManager, Service Desk is the face of ITS to an organization that can see up to 30,000 end-users per day across several physical locations and is responsible for leading a team of supervisors and internal service desk staff. This role is responsible for managing Tier 0 through 2 of the ITIL stack. This includes a call center, walk-up support...

The Service Desk is the face of ITS to an organization that can see up to 30,000 end-users per day. The Manager, Service Desk is responsible for leading a team of supervisors and internal service desk staff.This role manages Tier 0 through 2 of the ITIL stack, including a call center, walk-up support desk, deskside support to staff and classrooms, IT student...

Meet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups, and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one...

Job SummarySAIT is seeking an experienced Service Desk Team Lead to join our ITS department. The successful candidate will be responsible for leading a team of service desk technicians and providing technical support to students, faculty, and staff across our campuses.The Service Desk Team Lead will be responsible for ensuring that our service desk operates...

**Job Summary:**Fastco Canada is seeking a highly skilled Help Desk Expert to join our IT team. As a key member of our support team, you will be responsible for providing technical assistance to employees, resolving IT issues, and maintaining accurate records of all support interactions.The ideal candidate will possess excellent technical skills, strong...

Job SummaryThe IT Help Desk Manager will oversee the daily operations of our help desk, ensuring timely and effective resolution of IT support tickets. This role requires a strong leader with a strategic mindset to guide the team, optimize workflows, and implement best practices in IT service management.Key ResponsibilitiesOversee the help desk function,...

Deals Desk Analyst - Natural GasApply locations: Calgary, CanadaTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: R-015370Main Purpose:- Risk Management & Reporting and Product control functions of accounting and financial reporting are the core aspects of the Deals Desk role.- Risk Management entails measuring, verifying, reporting and...

IT IS Service Desk Consultant - ServiceNow Ticketing Tool Calgary Role Description:• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices). • Assist users over the telephone, through e-mail,...

Job Description IT IS Service Desk Consultant - ServiceNow Ticketing Tool Calgary Role Description:• Provide first-level support to the customer in relation to IT requests and incidents including software and hardware-related issues not limited to desktops (support involves mobile computers and other mobile devices). • Assist users over the telephone,...

BILINGUAL SERVICE DESK ANALYST Our Calgary based client is seeking a Bilingual Service Desk Analyst to join their team. Must be fluent in both French and English. RESPONSIBILITIES: Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals Provide deskside support for calls...

BILINGUAL SERVICE DESK ANALYSTOur Calgary based client is seeking a Bilingual Service Desk Analyst to join their team. Must be fluent in both French and English. RESPONSIBILITIES:Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripheralsProvide deskside support for calls that...

Our downtown Calgary client, a crown corporation has a onsite contract opportunity for a Bilingual Service Desk Analyst• Provide first-level investigation and diagnosis for hardware and software issues• Log all user interactions (incoming and outgoing) into the call-management system• Establish a course of action to correct issues, provide information...

The Pomeroy Lodging team is seeking a Front Desk Supervisor to lead our front desk operations and provide exceptional customer service. About the RoleAs a Front Desk Supervisor, you will be responsible for ensuring the front desk, lobby, and guest entrance are always clean and well-maintained, creating a positive first impression for our guests. You will...

Job SummaryRisk Management & Reporting are the core aspects of this Deals Desk role. Key responsibilities include:Measuring, verifying, reporting and mitigating risks arising out of physical and derivative natural gas business.Validating the accuracy and legitimacy of accounting and financial reporting of Profit and Loss numbers arising out of the...