Global Service Delivery Expert

2 weeks ago


Montreal, Quebec, Canada Software International Full time

Job Summary: We are seeking a highly skilled Delivery Partner to join our team at Software International. As a key member of our organization, you will be responsible for establishing strong, trusted relationships with clients and delivering complex services.



Key Responsibilities:




  • Develop and maintain strong relationships with clients to understand their business needs and provide innovative solutions.
  • Lead and support billable client activities, working closely with cross-functional teams to deliver high-quality services.
  • Collaborate with sector solution and community teams to drive collective success and contribute to the development of new business opportunities.
  • Manage and govern large business-to-business multi-year service contracts, ensuring financial success and customer satisfaction.
  • Provide customer governance and financial leadership, utilizing expertise and passion to drive tangible results.


Requirements:




  • 15 years of experience in project and/or service delivery.
  • Ability to team effectively across a large organization to bring together high-performing cross-functional teams.
  • Ability to represent a seamless customer solution by integrating multiple service areas.
  • Ability to manage and govern large business-to-business multi-year service contracts.
  • Ability to become a customer-trusted advisor, recognizing business needs and driving revenue-expanding wins.
  • Indepth knowledge of business controls and cost accounting, with ability to manage a large contract P&L.
  • Bilingual French and English.


Preferred Qualifications:




  • Bachelor's degree.
  • Six Sigma, PMP, and/or ITIL certifications.
  • Successful long-term customer relationship management.


Work Environment: This role is based in Montreal, QC, and requires a hybrid work schedule.



About Software International: We are a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. Our global infrastructure IT consulting client is seeking a highly skilled Delivery Partner to join their team.



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