Account Director

2 months ago

Ottawa, Ontario, Canada Dexterra Full time
{"title": "Account Director", "content": "Job Description

At Dexterra, we create exceptional customer experiences that make our clients shine. Our team is passionate about bringing the right people together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director, you will provide full oversight of custodial services and leadership of our team of staff. You will be client-facing and responsible for the successful execution of the scope of project, as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your key responsibilities will include:

  • Building and sustaining effective working relationships with all clients.
  • Aligning key Dexterra contacts with corresponding roles or titles within the client organization.
  • Effectively communicating performance expectations, monitoring progress, and rewarding achievements.
  • Acting as a talent scout to identify, recruit, and evaluate potential Dexterra candidates.
  • Regularly reviewing succession plans and supporting career growth through personalized development plans.
  • Employing a strategic selling mindset to utilize the Miller Heiman sales methodology and process.
Qualifications

We are looking for a candidate with:

  • Minimum of 5 years of operational experience in Integrated Facilities Management.
  • Awareness of technical elements needed to deliver services support, including familiarity with building systems, equipment maintenance, and regulatory compliance.
  • Proven track record in attracting, developing, and retaining employees, fostering a safe and supportive work environment.
  • Ability to effectively communicate performance expectations, monitor progress, and reward achievements.
What's in it for you?

As a member of our team, you will have the opportunity to:

  • Be part of an industry that's more important than ever.
  • Career advancement opportunities.
  • Be part of a growing company.
  • Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.", "lang_code": "en"}

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