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Technical Support Specialist

2 months ago

Mission, British Columbia, Canada PT PROTECH TELECOM LTD. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at PT PROTECH TELECOM LTD. as a User Support Expert. In this role, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, guides, and other resources as needed.
  • User Training: Provide training and guidance to users on how to use our systems and applications effectively.
  • Log Maintenance: Maintain a comprehensive log of problems and solutions, ensuring that this information is readily available to other technical support analysts.
  • Collaboration: Participate in the redesign of applications and software, working closely with cross-functional teams to ensure seamless integration.
  • Leadership: Supervise and mentor other technical support workers, providing guidance and support to ensure they are equipped to handle complex technical issues.
  • Infrastructure Support: Provide support for business systems, network, and Internet connectivity, ensuring that users have access to the resources they need to perform their jobs effectively.
  • Equipment Setup: Set up and configure equipment for employee use, ensuring that all necessary software and systems are properly installed and functioning.
  • Backup and Recovery: Perform regular backups and recovery operations for our Web-server, ensuring that our systems are secure and available at all times.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.