Technical Support Specialist

2 weeks ago

Mission, British Columbia, Canada PT PROTECH TELECOM LTD. Full time

User Support Technician Job Description

At PT PROTECH TELECOM LTD., we are seeking a skilled User Support Technician to join our team. The successful candidate will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide timely solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.

Working Conditions:

  • 40 hours per week.
  • English language.

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