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Help Desk Specialist

2 months ago

Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time

Help Desk Specialist

About the Role

IO Solutions Contact Center is seeking a skilled Help Desk Specialist to join our team in Charlottetown, PEI. As a key member of our Contact Center, you will play a vital role in ensuring seamless communication and support for our frontline agents and support teams.

Key Responsibilities

  • Provide technical support and troubleshooting for computer systems and networks
  • Respond to user inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of technical issues and resolutions
  • Participate in the development and implementation of technical solutions to improve customer experience

Requirements

  • Proficiency in English language, both spoken and written
  • College or CEGEP education in a relevant field (e.g., Computer Science, Information Technology, or related)
  • Minimum of 2 years of experience in a related field, such as technical support or help desk assistance
  • Legal authorization to work in Canada

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Dynamic and challenging work environment
  • Employee discounts with IO Solutions partners