Sales Support Specialist

1 month ago

Pickering, Ontario, Canada Unilock Ltd. Full time
Job Title: Inside Sales Support

At Unilock Ltd., we are seeking a highly skilled and customer-focused Inside Sales Support professional to join our dynamic sales team.

Job Summary

The Inside Sales Support role is a critical part of our sales organization, responsible for providing exceptional customer service, processing orders, and supporting customers with their purchases. As an Inside Sales Support professional, you will be the front-line support for our customers, creating and maintaining positive relationships through timely, friendly, and professional communication.

Responsibilities
  • Answer all customer inquiries via email and telephone to assist with their needs.
  • Support customers with their purchases, order entry, and future inquiries.
  • Process orders for invoice processing and posting.
  • Review outstanding orders to check for status changes or non-committed products at the time of entry.
  • Assist with various mailings, especially those that occur pre-season.
  • Perform random tractor-trailer checks to ensure load accuracy before delivery.
  • Participate in and assist with cycle counting throughout the year and yearly full yard counts.
  • Participate in and assist with Seconds Sale.
  • Other tasks and special projects as assigned.
Qualifications
  • Exceptional on the phone and provide excellent customer service skills.
  • Problem-solving and math skills are required.
  • Strong computer skills, including but not limited to Microsoft Office applications.
  • Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast-paced environment.
  • Ability to build effective relationships with all customers, management, and employees.
  • Ability to lift 25 pounds.
Benefits
  • Comprehensive benefit package.
  • Immediate enrolment into Health & Dental benefits.
  • Profit Sharing.
  • Employer-matched pension plan.
  • Wellness Program.
Equity, Sustainability, and Accessibility

At Unilock Ltd., we are committed to creating an inclusive and diverse work environment where everyone has a deep sense of belonging. We strive to ensure that our company always provides an environment where everyone feels confident that they will be supported in their efforts to reach their full potential. We also prioritize sustainability and have set an aggressive goal for our company to be carbon neutral by 2035. Additionally, we are committed to providing accommodation for people with disabilities and will work with you to meet your needs.

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