Sales Support Specialist

4 weeks ago

Pickering, Ontario, Canada Unilock Ltd. Full time
Job Title: Inside Sales/Service Support

At Unilock Ltd., we are seeking a highly skilled and customer-focused Inside Sales/Service Support professional to join our team. As a key member of our sales organization, you will play a vital role in providing exceptional customer service, processing orders, and supporting our customers in a timely and professional manner.

Responsibilities:
  • Respond to customer inquiries via email and telephone to provide knowledgeable information and assistance.
  • Support customers with their purchases, order entry, and future inquiries.
  • Process orders for invoice processing and posting.
  • Review outstanding orders to check for status changes or non-committed products at the time of entry.
  • Assist with various mailings, especially those that occur pre-season.
  • Perform random tractor-trailer checks to ensure load accuracy before delivery.
  • Participate in and assist with cycle counting throughout the year and yearly full yard counts.
  • Participate in and assist with Seconds Sale.
  • Other tasks and special projects as assigned.
Qualifications:
  • Exceptional customer service skills and ability to provide excellent phone support.
  • Problem-solving and math skills are required.
  • Strong computer skills, including Microsoft Office applications.
  • Ability to manage competing priorities, work with strict deadlines, and attend to projects with excellent organizational skills and strong attention to detail.
  • Ability to build effective relationships with all customers, management, and employees.
  • Ability to lift 25 pounds.
Benefits:
  • Comprehensive benefit package.
  • Immediate enrolment into Health & Dental benefits.
  • Profit Sharing.
  • Employer-matched pension plan.
  • Wellness Program.

We are committed to creating an inclusive and diverse work environment where everyone has a deep sense of belonging and feels confident that they will be supported in their efforts to reach their full potential. We are also dedicated to protecting the environment and have set an aggressive goal for our company to be carbon neutral by 2035.

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