Front Desk Associate

7 days ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records and communicating effectively with guests.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Contact guests to deliver requested wake-up calls, demonstrating a commitment to exceptional customer service.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train, with a focus on developing strong customer service and communication skills.
  • Ability to work in a fast-paced environment, with a focus on attention to detail and multitasking.
  • Excellent oral communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Organized and dependable, with a strong work ethic and commitment to teamwork.

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