Technical Customer Support Representative
2 months ago
Overview
We're seeking a skilled Technical Customer Support Specialist to provide exceptional technical solutions and customer care to our clients. As a member of our team, you will be part of a diverse and inclusive workplace, working from the comfort of your home.
Responsibilities
- Provide first-level technical solutions regarding installation, operation, and maintenance of products.
- Answer inbound customer queries and build positive customer relations by offering personalized solutions.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Schedule service calls and follow up with customers/clients.
- Troubleshoot and resolve technical issues using established diagnostics tools and procedures.
Requirements
- Associate's degree or certification from an accredited program for technical and/or clinical education required.
- 2 years in technical or clinical/medical based device support role.
- Previous contact centre experience is an asset.
- Working knowledge of Microsoft Office applications including Outlook, Word, and Excel preferred.
- Excellent communication/comprehension skills.
- Ability to type 30 wpm and successfully pass our language/grammar screening.
- Excellent home internet hardwired – wifi connections are not permitted.
What We Offer
- Competitive compensation package.
- Medical and dental benefits plans, as well as Employee Assistance Program.
- Employee Referral program – starting at $500.00 for every referral hired.
- Great perks on everyday products and services with Canada's leading employee perk program.
- Internal career advancement opportunities.
- Tuition reimbursement.
About Teleperformance
Teleperformance is the world leader in customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure positive customer experiences.
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