Technical Support Leadership Opportunity
3 days ago
Visier is a leader in people analytics and takes a "people-first" approach to business strategy. Our innovative technology helps organizations make informed decisions, elevating employees and driving better business outcomes.
Salary and BenefitsThe base pay range for this position in Canada is $170k-$200k per year, with additional compensation possible based on qualifications, experience, and performance.
Job DescriptionWe are seeking a skilled Director of Technical Support to lead our customer-facing technical support team. This role will be responsible for ensuring the highest level of customer satisfaction through effective team management, resource allocation, and performance monitoring. Key responsibilities include:
- Building a high-performing team by leading recruitment, development, and retention initiatives.
- Overseeing work intake, resource allocation, and personnel management, including hiring and development programs.
- Cultivating strong relationships with cross-functional teams to address customer issues and optimize product offerings.
- Developing and executing strategies to enhance technical support efficiency, effectiveness, and customer satisfaction.
This role requires a proven track record of leading and managing high-performing teams, as well as experience working within a SaaS environment. The ideal candidate will possess a deep understanding of customer service excellence, process improvements, and delivering tangible results in fast-paced settings.
RequirementsTo succeed in this role, you will need:
- Extensive experience leading enterprise technical support organizations across multiple regions.
- A Bachelor's degree in computer science, engineering, or a related field; a Master's degree is preferred.
- Proficiency in working within a SaaS (Software as a Service) environment.
- Demonstrated ability to establish and nurture partnerships and trusted relationships with key stakeholders internally and externally.
- Capacity to excel in dynamic environments and handle complex customer issues effectively.
This is an exciting opportunity to join Visier, Inc as we continue to grow and evolve. As a Director of Technical Support, you will play a critical role in shaping our customer support strategy and ensuring that our customers receive exceptional service.
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Technical Support Leadership Opportunity
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