Credit Reporting and Client Support Associate

3 weeks ago


Burlington, Ontario, Canada TransUnion LLC Full time

About the Role:

At TransUnion LLC, we are dedicated to helping people make better and smarter decisions by providing global information solutions. As a trusted provider of information, our mission is to help individuals, families, and communities access opportunities that lead to a higher quality of life. We achieve this by optimizing risk-based decisions and enabling consumers to understand and manage their personal information.

Key Responsibilities:

  • Monitor and manage incoming data to ensure data integrity and quality controls are met.
  • Work with customers to resolve data quality issues and provide online training for customer onboarding.
  • Ensure data suppliers adhere to reporting and data quality standards and recommend data suppliers for termination for failing to meet account requirements.
  • Generate and provide cumulative reports, manage and address incoming correspondence, and review files from clients or 3rd party suppliers.
  • Identify operational redundancies and gaps within required standard operational procedure guidelines and assist internal teams with various interdepartmental projects.
  • Ensure compliance with all applicable provincial and federal laws and TransUnion regulations.

Requirements:

  • University degree or College Diploma and at least 3 years' experience in a similar role, preferably in the credit or financial services industry.
  • Proven customer management skills with a strong customer service orientation and a proven understanding of the operations function.
  • The ability to multi-task and handle high volumes of small projects simultaneously, maintaining regulatory compliance in a complex environment.
  • Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively.
  • Self-motivated with an ability to work under minimal supervision and excellent communication and presentation skills.

About Us:

TransUnion LLC is a trusted provider of global information solutions, dedicated to helping people make better and smarter decisions. We offer our employees the tools and resources they need to find ways information can be used in diverse ways, improving the quality of life for individuals, families, communities, and local economies around the world.



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