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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada MVM MEDIA GROUP Full time
Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at MVM MEDIA GROUP. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide expert technical support to users experiencing difficulties with computer systems, software, and network issues.
  • Research and implement solutions to complex technical problems, utilizing user guides, technical manuals, and other resources.
  • Develop and deliver training programs to users, enhancing their technical skills and knowledge.
  • Collaborate with the IT team to design and implement new applications and software, ensuring seamless integration and user adoption.
  • Offer business systems, network, and Internet support to users, addressing their technical needs and concerns.
  • Configure and set up equipment for employee use, ensuring proper installation and operation of cables, operating systems, and software.
  • Deliver exceptional customer service, responding to user inquiries and resolving technical issues in a timely and professional manner.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment with a minimum of 30 to 40 hours per week.
  • Fluency in English as the primary language of communication.
What We Offer

As a Technical Support Supervisor at MVM MEDIA GROUP, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting role.