Training Operations Specialist
1 month ago
Training Operations Specialist
Overview:
The Training Operations Specialist plays a pivotal role in the success of Domain training at Maarut Inc. This role involves participating in knowledge acquisition and knowledge transfer activities, working closely with clients and stakeholders to ensure that processes and knowledge are documented and transferred to the operations team.
Key Responsibilities:
- Deliver Generic Domain Specific Modules and upskilling resources on process.
- Structure Onboarding Training requirements, Pre-Process, and Customer Visits.
- Ensure all new employees go through the defined new learning path for their respective roles.
- Deliver pre-process and process training for new employees.
- Support new hires during OJT and GO-live.
- Provide refresher and remedial training for existing employees.
- Ensure all regulatory requirements are complied with.
- Maintain trainee data and information.
- Generate training reports from time to time.
- Support administrative tasks like trainee roster and scheduling.
- Create/CUSTOMIZE training content for delivery.
- Provide feedback and coaching to analysts on the floor.
- Take ownership for improvement in analysts performance.
- Analyze training needs for employees working for the account.
Requirements:
Must Have:
- Good hands-on system & applications expertise.
- Fluent in English language skills.
- Excellent Communication and presentation Skills.
- Good Customer interaction skills.
- PC literate with good system navigation skills.
- Good Data input skills.
- MS Office (Excel, Word, Outlook) skills - Basic.
- Task Management & Organization skills.
- Problem-solving skills.
- Professional experience in Industry environment.
- Ability to engage with the client and run/lead workshops.
- Excellent Facilitation and influencing skills.
- A Deep Knowledge of the Business.
- The Ability to Measure and Assess Staff Training Needs.
- Strong Communication and Interpersonal skills.
- A Passion for Continuous Learning.
- Innovative Thinking.
- Embrace Efficiency.
- Assertive Communication.
- Conflict Resolution Mindset.
- Able to balance work and life.
- Good Time Management.
- Self-improvement Mindset.
- Good Stress Management/Resilience.
- Patience.
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