Training and Development Manager
1 month ago
Join Maarut Inc as a key member of our Training and Development Team
Key Responsibilities:
- Develop and implement comprehensive training programs for new employees, focusing on Domain knowledge and process orientation.
- Collaborate with stakeholders to ensure seamless knowledge transfer and documentation.
- Deliver high-quality training sessions, incorporating upskilling resources and onboarding requirements.
- Design and maintain a new learning path for employees, aligning with their roles and responsibilities.
- Support new hires during on-the-job training and go-live phases.
- Provide refresher and remedial training for existing employees, ensuring regulatory compliance.
- Monitor and maintain trainee data, generating regular training reports.
- Oversee administrative tasks, including trainee rostering and scheduling.
- Develop customized training content and materials for effective delivery.
- Offer feedback and coaching to analysts, driving performance improvement and growth.
- Analyze training needs for employees, focusing on Domain expertise and process knowledge.
- Manage account-level Training metrics and adhere to BU Training Function standards.
Requirements:
- Excellent system and application expertise.
- Fluent English language skills.
- Superb communication and presentation skills.
- Strong customer interaction skills.
- Proficient in MS Office (Excel, Word, Outlook) and task management tools.
- Proven problem-solving skills and professional experience in industry environments.
- Ability to engage with clients and deliver workshops.
- Exceptional facilitation and influencing skills.
- A deep understanding of the business and its operations.
Behavioral Skills and Attributes:
- Assertive communication.
- Conflict resolution mindset.
- Effective time management.
- Self-improvement mindset.
- Good stress management and resilience.
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