IT Systems Support Analyst

1 month ago

Vegreville, Canada ATCO Electric Full time

**Everyday a new adventure**

**Location: Vegreville, AB**

**What We Offer**:

- Competitive compensation
- Monday to Friday, 8am - 5pm
- 15 days paid vacation
- 5 additional paid days off
- Flexible benefits from first day of employment
- A culture based on caring, integrity, agility, collaboration, and striving for excellence

**Why Work Here**

Skilled employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey.

**About the Role**

As an IT Systems Support Analyst (Technical Resources Technologist), you will be responsible for providing technical support to various departments within planning, regulatory, design and/or field operations functions. This position will provide coordination, maintenance, monitoring, and execution of one or a variety of department Information Technology management systems which may include: environmental, financial, lab, operations, engineering and/or maintenance data.

Join us and play a key role in maintaining the backbone of our electrical infrastructure.

**What You’ll Do**:

- Build, commission, troubleshoot and maintain VMWare Servers, Windows Servers, Linux Servers, SANs, NAS’s and LAN/WAN networks consisting of Firewalls, Routers and Switches.
- Produces, edits, analyzes, and models data specific to the team function.
- Prepares and submits reports and/or analysis in an accurate and timely manner for monthly, quarterly, annual, and other special reports as required by the team function, other departments, or regulations.
- Ad-hoc reporting as required.
- Troubleshooting and supporting Windows operating system calls.
- Taking and resolving support calls on various systems such as Remote Desktop Servers, Network Switches and Routers, Firewalls and VOIP systems.
- Gathers data and coordinates schedules for various audits.
- Conducts user acceptance testing and facilitates field implementation of hardware and software.
- Provides technical support and assistance that are required specific to or outside of the team function or department.
- Troubleshooting and fixing VPN problems.
- Develops, consolidates, and supports documentation such as standards and work procedures.
- Participates in project planning meetings and acts as liaison with internal groups.

**What you Bring**:

- Completion of a post-secondary technology diploma in Computer or Networking from a recognized Canadian institute of technology
- May be required to attain registration with A.S.E.T.
- 2-5 years of related experience working in System Operations supporting Windows, Linux Servers and networking

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

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