Technical Support Specialist

1 month ago

Calgary, Alberta, Canada Motiv Studio Ltd. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Motiv Studio Ltd. as a key member of our technical support team.

Job Summary:

The Technical Support Analyst will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to ensure seamless delivery of our services.

Key Responsibilities:
  • Provide technical support to clients and internal teams via phone, email, and chat
  • Troubleshoot and resolve technical issues related to computer systems, software, and hardware
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of technical solutions to improve customer experience
Requirements:
  • 1-2 years of experience in technical support or a related field
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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