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Program Director
1 month ago
PointClickCare is seeking a highly skilled Program Director to lead and manage complex programs in our OCIO portfolio. As a key member of our team, you will be responsible for driving the quote to cash transformation program from inception to completion, ensuring alignment with strategic objectives and business goals.
Key Responsibilities:- Develop a comprehensive program strategy and roadmap, outlining key milestones, deliverables, and timelines.
- Effectively communicate the program's goals, achievements, blockers, impact, and outcomes to senior leadership.
- Conduct thorough analysis of existing quote to cash workflows, systems, and technologies, identifying pain points and opportunities for optimization.
- Design and implement scalable solutions to streamline and automate quote to cash processes, leveraging Salesforce and Zuora.
- Manage relationships with multiple vendors and third-party partners, including vendor selection, contract negotiation, and vendor performance management.
- Provide leadership and guidance to project teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Monitor program progress, track key performance metrics, and provide regular updates to executive leadership and stakeholders.
- Proactively identify risks and issues and develop mitigation strategies to ensure successful program delivery.
- Act as a subject matter expert on quote to cash business processes, providing guidance and support to internal teams as needed.
- Develop contingency plans and strategies for addressing unexpected challenges or crises that may arise during program delivery.
- Bachelor's degree in business administration, computer science, or related field; MBA or advanced degree preferred.
- Experience in program management, product management, management consulting, corporate strategy, business operations, or strategic planning in a SaaS company.
- Proven track record of successfully leading complex transformation programs, with a focus on quote to cash processes.
- Strong understanding of sales operations, order management, billing, and revenue recognition principles.
- Experience implementing Salesforce and Zuora.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Strategic thinker with a keen eye for detail and a passion for driving operational excellence.
- Strong analytical and problem-solving skills, with the ability to quickly grasp complex technical concepts and translate them into business solutions.
- Possesses extensive knowledge of product development processes, the software development lifecycle, release management, and quote to cash processes and systems.
- Robust business acumen and ability to partner with senior business leaders to drive initiatives.
- Ability to distill complex issues, develop and implement effective strategies to drive alignment across multiple client groups.
At PointClickCare, we offer a competitive salary range of $144,000 - $160,000 per year, plus a comprehensive total rewards package. If you are a motivated and experienced professional looking to drive operational excellence in a dynamic and growing company, we encourage you to apply for this exciting opportunity.
