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Inside Sales Representative
1 month ago
About Cornerstone Building Brands
Cornerstone Building Brands is a leading manufacturer of exterior building solutions, serving both residential and commercial markets across North America. Our products are the cornerstone of the communities where people live, work, and play.
Job Summary
The Inside Sales Representative will provide customer support and maintain positive customer relations while responding to problems and inquiries. This includes taking and processing orders, responding to customers in person, online, and by phone, and ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.
Responsibilities
- Create and manage order entries.
- Prepare a daily schedule of orders and distribute them to branch warehouse staff.
- Collaborate with warehouse staff when dealing with shipping errors and discrepancies.
- Address delivery-related issues such as late shipments, shortages, and damaged products.
- Prepare all required paperwork for freight claims and arrange for appropriate credit or reshipment (if applicable) resulting from damaged product on shipment.
- Handle cash, credit, and debit and process transactions.
- Service customers directly by telephone, email, mail, over the counter, and in the showroom.
- Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.
- Support outside sales team by adopting internal processes to ensure customer satisfaction.
- Communicate with marketing and pricing department regarding customer pricing issues.
- Product knowledge to assist dealers with part and/or install inquiries.
- Regularly communicate by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquiries to assist in facilitating orders for shipping and pick-up.
- Participate in local trade shows.
- Process credit/invoices for customers when required.
- As required, complete other tasks given by Branch Manager.
Requirements
- Completion of college/vocational or technical training (Grade 12 or GED as a minimum).
- Knowledge of building materials and construction techniques (1+ years).
- Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, Teams, and Outlook).
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Why Work for Cornerstone Building Brands
- We are a leading manufacturer of exterior building solutions.
- We offer a competitive salary and benefits package.
- We provide opportunities for professional growth and development.
