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Operations Team Lead
1 month ago
Job Title: Operations Manager
Job Summary:
The Operations Manager plays a key role in supporting the branch administrators to ensure efficient operations and compliance. This role requires strong leadership and problem-solving skills to foster a culture of high performance and accountability.
Main Responsibilities:
- Manage and support branch administrators to improve internal processes and operations.
- Develop strong relationships with key partners, including Head Office, Branch Managers/Directors, and internal team members.
- Identify and implement opportunities to improve the client experience while mitigating risks.
- Create a performance culture that attracts and maintains high-caliber staff and fosters their development.
- Communicate job accountabilities (standards and expectations) clearly and ensure they are understood.
- Host regular branch meetings to coach teams on updates and procedures.
Requirements:
- Experience working in customer service/hospitality.
- Desired experience in the financial industry.
- Desired experience as a manager/supervisor.
- Desired post-secondary degree/diploma.
- Strong knowledge of financial products, services, and systems.
- Critical thinking and problem-solving skills.
- High level of accuracy, attention to detail, and ability to identify errors.
- Ability to adapt to changing procedures and work well under pressure.