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Customer Experience Representative

4 weeks ago

Montreal, Quebec, Canada Rogers Communications Full time

At Rogers Communications, we're seeking a talented Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores, promoting our brands, and engaging with customers to grow their loyalty.

Key Responsibilities:

  • Provide best-in-class service and value-added solutions to customers
  • Promote Rogers & Fido brands, including Rogers Mastercard
  • Engage and grow customer base through personalized communication and outreach
  • Participate in community events and outreach efforts to support local small businesses

What We Offer:

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

Requirements:

  • You are great with people and passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
  • English is an asset

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring this opportunity.