Customer Experience Representative

2 weeks ago


Montreal, Quebec, Canada Scotiabank Full time
About the Role

As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional customer service. Your primary responsibility will be to provide personalized support to customers, ensuring they achieve their financial goals.

Key Responsibilities:
  • Proactively identify customer needs and provide tailored solutions
  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-standing relationships with customers, promoting loyalty and retention
  • Contribute to branch targets by identifying and fulfilling sales opportunities
  • Stay up-to-date with digital banking applications and assist customers in managing their accounts
Requirements

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong technical skills, including proficiency in digital banking platforms
  • Flexibility to work a varied schedule, including weekends and evenings

Salary: CAD $45,000 - CAD $60,000 per annum, depending on experience.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our commitment to employee well-being includes access to wellness programs, employee assistance services, and professional development opportunities.

We are an equal opportunity employer dedicated to diversity and inclusion. We welcome applications from candidates who reflect the diversity of our communities.



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