Senior Customer Service Manager

4 weeks ago


Canmore, Canada McDonalds Restaurant Full time
Job Overview:
As a Senior Customer Service Manager at McDonalds Restaurant, you will oversee the daily operations of our customer service team, ensuring exceptional customer experience while maintaining quality control standards.

Key Responsibilities:
  • Supervise and coordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Evaluate and improve processes to enhance efficiency and productivity
  • Maintain accurate records of stock, repairs, sales, and wastage
  • Prepare and submit regular reports to management
  • Establish work schedules and ensure seamless workflow


Required Skills and Qualifications:
  • Excellent client focus with ability to handle customer complaints effectively
  • Strong interpersonal skills for efficient communication and teamwork
  • Flexibility and adaptability in fast-paced environments


About You:
For this role, we estimate your annual salary to be around $45,000-$60,000, depending on location and experience. As a seasoned professional, you will have 3+ years of experience in customer-facing roles, preferably in the food service industry.

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