Senior Retail Operations Manager

3 weeks ago


Canmore, Canada Elevated HR Solutions Full time

About Big Bear Trading Company


Big Bear Trading Co. is an outdoor adventure lifestyle brand that embodies the spirit of Banff National Park and the Canadian Rockies.


We're seeking a Senior Retail Operations Manager to lead our team with energy and passion, inspiring others to deliver exceptional customer experiences.


About the Role


This is a critical leadership position that requires someone who can drive results, build strong relationships with customers and team members, and embody our company values.


The ideal candidate will have 2-5 years of experience in retail management or supervision, with a proven track record of delivering high sales volume results in a fast-paced environment.


Key Responsibilities:



  • Customer Experience: Deliver exceptional customer service by leading from the front, ensuring every customer receives personalized, top-tier service.
  • Inventory Management: Optimize visual merchandising and implement in-store events to keep our store fresh and exciting.
  • Team Leadership: Coach, mentor, and empower your team to succeed, conducting regular performance reviews to encourage growth and alignment with our brand's vision.
  • Store Operations: Manage all aspects of store operations, including scheduling, assigning employees to specific duties, enforcing company policies, and following up on results to ensure smooth, efficient operations.
  • Financial Performance: Set and meet financial objectives, including sales targets, budget management, and optimizing store metrics to drive profitability.
  • Policies and Compliance: Coordinate and enforce all operational and personnel policies, ensuring compliance with company standards and maintaining a high-performing store environment.

What We Offer


In this role, you'll enjoy a competitive salary of $**85,000 - $110,000 per year**, health and dental coverage, flexible scheduling, paid time off, and continuous learning opportunities within our growing brand.


You'll collaborate with outdoor enthusiasts who share your love for adventure and be part of a brand that is passionate about the outdoors.


To Apply



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