Patient Engagement and Retention Professional

3 days ago


Old Toronto, Canada Vision Group Full time

    As a Patient Engagement and Retention Professional at Vision Group, you will play a crucial role in enhancing patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.

    Key Responsibilities:

  • You will present treatment options to prospective patients across different regions through virtual & in-person meetings.
  • You will utilize computer tools such as Outlook, Word, and Excel for tasks including results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.
  • You will collaborate with the LASIK MD clinic team to improve people's eyesight.

    About You:

  • You have an interest in the medical field and a passion for delivering excellent customer service.
  • You possess a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
  • Your experience as an account manager or sales representative is considered an asset.
  • You have flexible work availability Monday to Saturday (8:30 am-5:00 pm).

    We Offer:

  • A hybrid position (in-office/remote) located in Downtown Toronto.
  • An opportunity to work in a fast-paced environment with a dynamic team.
  • The chance to develop your skills and knowledge in patient engagement and retention.

    Salary Range:

    $60,000 - $80,000 per year

    Travel Requirements:

  • You may be required to travel for training to other clinics in the GTA region.

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