AccorHotel Royal Service Supervisor Lead
2 weeks ago
Royal Service & Reservations Supervisor:
Award-winning AccorHotel seeks an exceptional leader to oversee our team of Royal Service & Reservations Agents.
Key responsibilities include:
- Providing top-notch service to our guests and colleagues
- Leading and supervising the Royal Service & Reservations department to ensure exceptional service standards
- Training and developing all Royal Service & Reservations colleagues
- Maintaining a deep knowledge of hotel emergency procedures
- Handling guest concerns and notifications in a timely manner
- Establishing and maintaining effective communication processes with departments
- Assisting with rate and package code management in MFR and PM
- Selling guest rooms and tee times to groups and individuals
- Entering rooming lists and reservations as required
Requirements:
- Previous leadership experience in guest relations
- Previous Reservations and/or Front Office experience is required
- Computer literacy in Microsoft Windows applications
- Proven ability to handle multiple priorities and meet deadlines
- Excellent communication skills, both written and verbal
Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
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