Expense Management Coordinator

3 weeks ago

Calgary, Alberta, Canada Procom Full time
Expense Management Coordinator Job Details

Procom is seeking a detail-oriented and proactive Expense Management Coordinator to join their dynamic team. The successful candidate will play a crucial role in managing and administering our employee expense management system. This position offers the opportunity for long-term growth and development within our organization.

Key Responsibilities:

- Administration and management of the employee expense management system (Concur), providing support to end users and troubleshooting issues.
- Reviewing and approving expense reports for policy compliance and accuracy on a weekly basis.
- Performing expense report audits to ensure adherence to the Travel & Expense policy.
- Providing second-level approval on verified expenses to ensure timely reimbursement.
- Resolving unpaid out-of-pocket expense claims and providing solutions to users.
- Reviewing and analyzing outstanding expense and out-of-policy reports, escalating as necessary.
- Completing monthly reconciliation of corporate credit card charges.
- Creating postings from Concur to ERP systems and collaborating with Finance teams for coding clarification.
- Utilizing Excel and Cognos Report Writer for monthly, quarterly, and annual corporate dashboard reporting.
- Documenting existing processes and recommending improvements.
- Developing and maintaining training documentation and delivering training presentations.
- Supporting the integration and expansion of the Concur expense platform.
- Managing the Travel & Expense mailbox and responding to inquiries.
- Administering the corporate credit card program, including processing applications and managing change requests.
- Troubleshooting declined and fraudulent transactions and communicating with the corporate credit card provider.

Requirements:

- Previous experience with Concur or a similar expense management tool is a MUST.
- Strong time management skills and flexibility to respond to critical deadlines and changing priorities.
- Excellent verbal and written communication skills, with the ability to effectively communicate with all business partners, including senior leadership.
- Strong proficiency in Microsoft Office, with an intermediate level of proficiency in Excel.
- Superior customer service skills and the ability to create positive interactions across all organizational levels.
- Strong critical analysis and problem-solving skills.
- Strong attention to detail and effective organizational skills.
- Team player with the ability to work effectively in cross-functional teams.

Preferred Qualifications:

- Post-secondary education in Commerce, Business, or a related field.
- Experience with large ERP systems such as JDE or SAP is considered an asset.
- Bilingual in French and English is an asset.
- Ability to develop and maintain collaborative working relationships.

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