Senior Customer Experience Associate

4 weeks ago


Ajax, Ontario, Canada Scotiabank Full time

Requisition ID: 207136

At Scotiabank, we're seeking a skilled Senior Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you'll play a vital role in delivering exceptional customer service and driving business results.

About the Role

Our Senior Customer Experience Associates are the face of our branches, providing personalized support to customers and helping them achieve their financial goals. We're looking for a motivated individual who enjoys building strong relationships and is passionate about delivering outstanding customer experiences.

  • Act as a lobby leader, ensuring customers are appropriately triaged and assisted
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert, sharing knowledge and introducing clients to mobile banking applications

Key Responsibilities

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complex concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed

Requirements

  • Strong customer service skills
  • Ability to work a flexible schedule
  • Experience with conducting simple sales and providing financial advice
  • Strong technical skills, able to promote and demonstrate digital banking options
  • Previous banking experience is an asset

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package


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