Call Centre Representative
1 day ago
CannAmm LP is a dynamic organization seeking an energetic and motivated individual to join our team as a Call Attendant. Located in Edmonton, Alberta, this role requires excellent communication skills and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Phone Booking: Handle inbound and outbound calls to coordinate occupational testing, notate and document all call information according to standard operating procedures.
- Web Booking: Action web booking requests promptly and handle outbound calls to coordinate occupational testing.
- Trouble Shooting and Problem Solving: Identify and escalate priority issues to the correct department using the chain-of-command protocol.
- High School diploma required.
- Excellent organizational, planning, and prioritizing skills.
- Proficient with Cantrak and proficient in technical skills.
- Strong interpersonal skills demonstrating tact and diplomacy when dealing with internal staff and external clients.
Why Work for CannAmm?
- Passionate, Energetic Team with a Fun Company Culture.
- Competitive Benefit Package.
- On-Site Parking Available.
- Employee Discounts at Select Partner Agencies.
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