Call Centre Representative

1 day ago


Edmonton, Alberta, Canada CannAmm Full time
Job Overview

CannAmm LP is a dynamic organization seeking an energetic and motivated individual to join our team as a Call Attendant. Located in Edmonton, Alberta, this role requires excellent communication skills and the ability to work effectively in a fast-paced environment.


Key Responsibilities:
  • Phone Booking: Handle inbound and outbound calls to coordinate occupational testing, notate and document all call information according to standard operating procedures.
  • Web Booking: Action web booking requests promptly and handle outbound calls to coordinate occupational testing.
  • Trouble Shooting and Problem Solving: Identify and escalate priority issues to the correct department using the chain-of-command protocol.
Required Skills and Qualifications:
  • High School diploma required.
  • Excellent organizational, planning, and prioritizing skills.
  • Proficient with Cantrak and proficient in technical skills.
  • Strong interpersonal skills demonstrating tact and diplomacy when dealing with internal staff and external clients.
Estimated Salary:$55,000 - $65,000 per year based on location and experience.

Why Work for CannAmm?
  • Passionate, Energetic Team with a Fun Company Culture.
  • Competitive Benefit Package.
  • On-Site Parking Available.
  • Employee Discounts at Select Partner Agencies.


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