Spa Customer Service Representative
1 month ago
The Damara Day Spa is seeking a highly skilled and customer-focused Spa Receptionist to join our team. As a key member of our front desk staff, you will be the first point of contact for our clients and provide exceptional service to ensure a memorable experience.
In this role, you will be responsible for greeting clients, directing them to the relevant areas, providing basic information, and obtaining and processing required information for customer service. Additionally, you will schedule and confirm appointments, receive and issue payments, and answer telephone calls and relay messages. You will also perform basic bookkeeping tasks and maintain attention to detail.
We are looking for a candidate who is friendly, approachable, and able to work effectively in a fast-paced environment. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply.
About the Role
This is a full-time position working on-site at the Damara Day Spa location. You will be required to work independently and as part of a team to achieve excellent results. The successful candidate will be expected to work flexibly to meet the needs of the business and our clients.
Responsibilities
- Greet clients and direct them to the relevant areas
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Record and relay information
- Schedule and confirm appointments
- Receive and issue payments
- Answer telephone calls and relay messages
- Provide customer service
- Perform basic bookkeeping tasks
Requirements
- No degree, certificate, or diploma required
- Willingness to train and learn new skills
What We Offer
- Competitive estimated salary: $35,000 - $45,000 per annum
- Opportunity to work with a dynamic and growing spa business
- Collaborative and supportive team environment
- Ongoing training and development opportunities
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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