Customer Service Representative

3 weeks ago

Edmonton, Alberta, Canada Servus Credit Union Full time
Company Overview

Servus Credit Union is a member-owned credit union that prioritizes building strong, resilient communities by helping our members feel good about their money.

We are one of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row.

Salary

The estimated salary for this role is $46,364 - $65,152 per annum.

Job Description

This full-time position has the expectation to work flexible shifts, as our contact centre is open 24 hours, Monday-Sunday, including rotational shifts of days, evenings, weekends, and holidays.

This position is fully remote, however, applicants must reside within Alberta.

You will play a crucial role in driving sales and providing exceptional personalized service to our valued members.

  • Answering member inquiries and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
  • Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities.
  • Providing consistently fantastic member experience by adhering to standards and guidelines.
  • Consistently being proactive in identifying and pursuing sales opportunities to match every member with the right products and solutions that enhance their financial fitness.
  • Assisting members regarding technical inquiries or requests related to their online and mobile banking needs.
Required Skills and Qualifications

To qualify, you will need at least 2 years of successful sales experience with measured targets, preferably in customer service or retail banking, and a high school diploma.

Although not required, the following education/certificates are valuable assets:

  • Call centre experience
  • Post-secondary education in Finance (or related studies)
Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

  • Training & Development Opportunities
  • Career Advancement Potential
  • Flexible work options
  • Competitive Compensation including performance-based incentive pay
  • Meaningful work towards individual and corporate goals
  • Opportunities to get involved and give back through an employee volunteer program
Why Work at Servus?

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide.

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