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Service Advisor

1 month ago

Lloydminster, Canada First Truck Centre Full time

Position Overview

At First Truck Centre, we're seeking a skilled Service Advisor to deliver exceptional customer experiences in our Lloydminster, Alberta location. As a key member of our team, you'll be responsible for creating and implementing strategies to drive customer satisfaction and loyalty.

Key Responsibilities

  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Collaborate with technicians to provide accurate estimates and schedule repairs efficiently.
  • Effectively communicate with customers, explaining work performed and charges in a clear and concise manner.
  • Identify opportunities to upsell and cross-sell services, driving revenue growth and customer satisfaction.
  • Stay up-to-date with industry developments and best practices, applying knowledge to improve customer experiences and drive business results.

Requirements

  • Excellent customer service skills, with the ability to build strong relationships and resolve issues effectively.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Confidence using computer systems, writing reports, and utilizing scheduling tools.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results and exceeding customer expectations.
  • Previous experience in the automotive or trucking industry is an asset.

About Us

First Truck Centre is a leading provider of sales, vehicle maintenance, parts, collision, and financing services to the industry. We're committed to living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. With 18 branches in Alberta and British Columbia, and over 100 globally, we're a dynamic and growing organization with opportunities for career growth and development.