Digital Marketing Consultant

2 months ago


Old Toronto, Ontario, Canada McDonald's Corporation Full time
About the Role

We are seeking a highly skilled Digital Marketing Consultant to join our team at McDonald's Corporation. As a key member of our digital marketing team, you will play a pivotal role in supporting the development and execution of our digital CRM and personalization strategy.

Key Responsibilities
  1. Support Digital & CRM Strategy: Collaborate with cross-functional teams to plan and execute digital in-app offers and data-driven lifecycle and personalization campaigns to drive engagement with the McDonald's app and MyMcDonald's Rewards program.
  2. Manage Key Segmented Audiences: Develop and manage key segmented audiences, lifecycle journeys, and digital in-app offer plans, and present on performance, test learnings, and opportunities for future optimizations.
  3. Identify Customer Opportunities: Analyze data and insights to identify key customer opportunities to drive growth for the business and influence prioritization of digital engagement plans.
  4. Support Global Markets: Work closely with Global markets, Technology, and Digital Insights teams to shape future roadmaps and grow our digital footprint and loyalty program adoption.
  5. Develop New Solutions: Partner with the Digital Business Insights team and Global partners to develop and activate new solutions, programs, and digital consumer platforms to grow loyalty and customer lifetime value.
  6. Thought Leadership: Inspire thought-leadership and serve as a strategic digital partner with various levels of the organization.
  7. Monthly Performance Reporting: Review and facilitate monthly digital performance reporting in partnership with the Digital insights team to highlight key opportunities in reoccurring team forums.
Requirements
  • 4-6 years of direct experience in a digital marketing data-driven or CRM relevant role
  • Bachelor's degree in Business, Digital, Marketing, Analytics, Communications, or relevant subject
  • Experience in executing dynamic, customer-led, and data-driven CRM strategies through working with cross-functional teams and external agencies
  • Ability to analyze key data and provide recommendations for CRM/lifecycle campaigns and offer strategies
  • Understanding of lifecycle marketing, segmentation models, and test & learn strategies to drive customer value and elevate personalization efforts
  • Understanding of CRM reporting and analytics tools such as Salesforce Marketing Cloud, Braze, or Adobe AEM
  • Proven ability to provide strategic leadership and guidance to stakeholders across the organization at all levels
  • A curious, digital-forward thinker who is customer-focused, thrives off innovation, and has a strong ability to work in a fast-paced, agile, and highly matrixed environment
  • Highly organized and detail-oriented to manage multiple projects and prioritize them to ensure timelines are met
  • Effective communication skills and ability to effectively communicate results, learnings, opportunities, and recommendations to a broad range of cross-functional stakeholders
  • Experience working with loyalty marketing or subscription programs a plus
  • Experience with a Customer Data Platform (CDP) a plus
About McDonald's Corporation

McDonald's Corporation is a leading fast-food restaurant chain with a commitment to diversity and inclusion. We strive to create a workplace that is fair, equitable, and accessible for all employees and prospective employees.


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