Customer Experience Team Leader

4 days ago


Squamish, Canada Scotiabank Full time
Company Overview:

At Scotiabank, we prioritize our customers' needs and strive to provide them with exceptional service. Our Customer Experience Leads play a vital role in achieving this goal by overseeing our high-performing Retail Service teams.

About the Role:

This is an exciting opportunity for a driven individual to lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture. As a Customer Experience Lead, you will be responsible for leading your team of Customer Experience Associates and Senior Customer Experience Associates, building strong customer relationships, and delivering excellent customer service. You will also act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.

Main Responsibilities:
  • Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates.
  • Build strong customer relationships and deliver excellent customer service.
  • Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.

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