Clinic Experience Manager

5 months ago

Squamish, Canada VentureWeb Full time

**Job Title: Patient Experience Manager - Sea to Sky Physio**

Location: Squamish, British Columbia, Canada

**About**:
Sea to Sky Sports Physio clinic is a sports-focused group of Physiotherapists, Chiropractors, Kinesiologists, Registered Dietitians, Certified Yoga Therapists and Footcare Nurses. We are committed to providing high-quality, sport specific personalized care, to help our clients achieve optimal health and wellness. Our dedicated team of professionals is passionate about providing making a positive impact on the lives of our community members.

**Position Overview**:
Responsibilities include:
**Clinic Operations**:

- Oversee and manage the daily operations of the clinic, including scheduling, staffing, and resource allocation.
- Implement and maintain efficient systems for patient intake, appointment scheduling, and billing.
- Ensure the outside, and inside of the clinic is organized, clean and follow brand guideline. Ensure products are stocked.
- Ensure treatment space, rooms and exercise area are clean, organized, and follow brand guidelines.
- Perform back-end business processes including bank reconciliations, payroll preparation, and checking the mail,

**Staff Leadership and Development**:

- Recruit, train, and supervise front desk team members, fostering a positive and collaborative work environment.
- Conduct regular performance reviews and provide constructive feedback to enhance team performance.
- Support with the development of a strong office culture that is friendly, welcoming and responsive to our employees, contractors and patients.

**Patient Experience**:

- Ensure a high level of customer service and patient satisfaction.
- Address patient concerns and feedback promptly and professionally.

**Financial Management**:

- Oversee and take responsibility for all Accounts Receivable (billing) and Accounts payable, ensuring the billings are submitted weekly.
- Manage the office budget ensuring overtime and staff expenses do not exceed the budget.
- Support Patient care coordinator with ICBC billing WCB approvals.
- Ensure Extended Health claims are submitted, and corrections are made as needed
- Monitor and manage clinic budgets, expenses, and financial reports.

**Marketing and Business Development**:

- Collaborate with the clinic owners to implement strategies for clinic growth.
- Cultivate relationships with referring physicians and other healthcare professionals.
- Support and engage in community events on behalf of the clinic. Encourage team members to participate in community events.

**Qualifications**:

- Diploma in healthcare management, business administration, a related field or an equivalent combination of experience and education.
- Proven experience in a managerial role within a healthcare or physiotherapy setting.
- Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
- Excellent organizational and time-management skills.
- Knowledge of healthcare regulations and compliance requirements.
- Proficient in clinic management software and Microsoft Office suite.
- Strong communication skills, both written and verbal.
- Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it._

**Salary**: $19.43-$54.56 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Squamish, BC V8B 0B1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Clinical Administrator

    2 months ago

    Squamish, Canada Cedar Rock Full time

    Part-Time Clinic Administrator (Contract) Location:Cedar Rock Wellness, 1870 Dowad Drive, Tantalus/Garibaldi Highlands, Squamish, BC Start Date: October 1, 2024 Hourly Rate:$27 - $30 per hour About Us: Cedar Rock Wellness is a premier holistic health center dedicated to integrating traditional and modern therapeutic approaches to support our...

  • Receptionist for Medical Aesthetic Clinic

    2 months ago

    Squamish, Canada Skin Focus Full time

    **Our Story**: Skin focus is an established medical aesthetic clinic located in Squamish, BC offering a unique experience with the most qualified and passionate team of doctors and aestheticians in the industry. We are dedicated to helping our clients achieve healthier looking skin by treating the body as a whole, combining external skin therapies with...

  • Social Worker

    2 weeks ago

    Squamish, Canada Vancouver Coastal Health Full time

    Job SummaryVancouver Coastal Health is seeking a skilled Social Worker to join the Home Health Team in Squamish, Whistler, and Pemberton, BC. As a Social Worker with VCH, you will work in partnership with clients and families to establish goals that are safe, realistic, and reasonable.Key ResponsibilitiesAssess service eligibility and facilitate the...

  • Front Desk Administration/patient Experience

    5 months ago

    Squamish, Canada Sea to Sky Sports Physiotherapy Full time

    **Sea to Sky Sports Physio** is looking to fill a _part-time front desk administration/patient experience coordinator_ position. The position would involve working at both of our clinic locations in downtown Squamish. **Responsibilities and Duties**: - Registering patients in Jane App, collect payments, issue receipts, process retail product sales -...

  • Clinical Nurse Practitioner

    1 day ago

    Squamish, Canada Vancouver Coastal Health Full time

     At Vancouver Coastal Health, we are looking for a licensed practical nurse to join our team and contribute to the delivery of quality patient care. If you are a dedicated and compassionate healthcare professional, this could be the perfect opportunity for you.EducationEducation is a vital part of any nursing career, and for this role, we are seeking...

  • Front Desk Reception

    5 months ago

    Squamish, Canada NexGen Hearing Full time

    Are you looking for a part-time position on a Saturday? Do you want to gain valuable healthcare clinic experience? We are looking for a customer service star to join our clinic in Squamish. As the first point of contact for our clients, you are the face of the clinic and responsible for providing an outstanding client care...

  • Front Desk Reception

    5 months ago

    Squamish, Canada NexGen Hearing Full time

    Are you looking for a part-time position on a Saturday? Do you want to gain valuable healthcare clinic experience? We are looking for a customer service star to join our clinic in Squamish. As the first point of contact for our clients, you are the face of the clinic and responsible for providing an outstanding client care...

  • Case Manager

    3 months ago

    Squamish, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr. Job Summary Come work as a Case Manager with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Registered Nurse to join the Long Term Care team at the Squamish Community Health Centre in Squamish, BC. Apply today to join our team! As...

  • Customer Experience Associate

    5 months ago

    Squamish, Canada TD Bank Full time

    **Work Location**: Squamish, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...

  • Customer Experience Associate

    5 months ago

    Squamish, Canada TD Bank Full time

    **Customer Experience Associate**: - 425172BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1200 Hunter Place, Unit 210 **Employment Type** - Regular **City** - Squamish **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 20 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    5 months ago

    Squamish, Canada TD Bank Full time

    **Customer Experience Associate**: - 416749BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1200 Hunter Place, Unit 210 **Employment Type** - Regular **City** - Squamish **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Veterinary Extern

    5 months ago

    Squamish, Canada Eagleview Veterinary Hospital Full time

    An externship experience at an NVA hospital will give students the unique opportunity to understand the day-to-day operations of the practice, and to gain valuable hands-on clinical experience. Although every NVA hospital is unique, we all have some things in common: an environment that is supportive, committed to excellent medicine, and provides exceptional...

  • Veterinary Extern

    5 months ago

    Squamish, Canada National Veterinary Associates Full time

    An externship experience at an NVA hospital will give students the unique opportunity to understand the day-to-day operations of the practice, and to gain valuable hands-on clinical experience. Although every NVA hospital is unique, we all have some things in common: an environment that is supportive, committed to excellent medicine, and provides exceptional...

  • Customer Experience

    5 months ago

    Squamish, Canada Mons Royale Full time

    At Mons Royale, we believe action and adventure sports can better people and the planet. However, most of the clothing designed for these sports is not good for the planet; our mission is to shift riders from synthetics to natural fibres and to inspire the rider to a life of action and adventure. We are a growing brand with a big mission and we have an...

  • Medical Office Coordinator

    4 weeks ago

    Squamish, Canada Squamish Helping Hands Full time

    **Job Posting: 2024 - 30** **Internal & External** **Position: Medical Office Coordinator - Primary** **Care Clinic** **Status: Regular Part-time** **Work Site: Under One Roof** **Hours: 32 Hours/week** **Shifts: Monday 09:30am - 04:00pm** **Tuesday 08:30am - 02:00pm** **Wednesday 09:00am - 05:00pm** **Thursday 11:00am - 05:30pm** **Friday 11:00am...

  • Moc

    5 months ago

    Squamish, Canada Squamish Helping Hands Full time

    **Medical Office Coordinator - Primary Care Clinic** Squamish Helping Hands Society is a registered charity providing food, shelter and support services to individuals and families in the Sea to Sky region who are living with or threatened by homelessness and who also might be struggling with mental health and addictions. We believe in being part of a...

  • Medical Office Assistant

    5 months ago

    Squamish, Canada Squamish Nation Full time

    **As per the British Columbia Provincial Health Authority, all employees working in regulated and unregulated health services are required to provide a Vaccination Record and to be fully vaccinated against COVID-19 and the Flu virus as a condition of employment.** **PERMANENT FULL-TIME **POSITION IN SQUAMISH VALLEY** **CLOSES: Open Until Filled** - **...

  • Dental Assistant

    5 months ago

    Squamish, Canada Doc Braces Full time

    Mountain Orthodontics has an exciting full-time, permanent opening, looking for a talented Certified Dental Assistant to join our Squamish, British Columbia team! Canadian Orthodontic Partners provides support services to Mountain Orthodonticsand our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an...

  • Dental Assistant with Orthodontic Module

    5 months ago

    Squamish, Canada docbraces Full time

    Mountain Orthodontics has an exciting full-time, permanent opening, looking for a talented Certified Dental Assistant to join our Squamish, British Columbia team! Canadian Orthodontic Partners provides support services to Mountain Orthodonticsand our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an...

  • Veterinary Receptionist

    2 months ago

    Squamish, Canada Alpenlofts Veterinary Hospital Full time

    **Overview** **Duties**: - Greet clients and their pets with a friendly and welcoming demeanor - Answer phone calls, schedule appointments, and manage the clinic's calendar - Process payments, invoices, and maintain accurate financial records - Assist veterinarians and veterinary technicians with administrative tasks - Maintain cleanliness and organization...