Expert Advisor for Global Operations

4 weeks ago


Montreal, Quebec, Canada National Bank Full time

As a Senior Advisor in the International Services team at National Bank, you will play a pivotal role in driving business growth and excellence. With your extensive experience in process management and international products, you will have a significant impact on customer experience and the Bank's efficiency.

Your key responsibilities will include:

  • Participating in various projects to improve service quality, customer experience, and operational processes across different sectors.
  • Developing and proposing effective work tools and processes to enhance the operation's profitability.
  • Establishing and maintaining effective communication with partners in international activities.
  • Coordinating the production and updating of all documents for the sector.
  • Supporting business partners to ensure the stability of their work tools.

You will be part of a dynamic team of 10 colleagues, reporting to the Product Manager. Our team is renowned for its expertise in products, processes, and teamwork, delivering high-quality results in a great work atmosphere.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses, and collaboration with colleagues who have diverse expertise and profiles.

The ideal candidate will possess:

  • A Bachelor's degree in a related field and five years' relevant experience or Master's degree in a related field and three years' relevant experience or University certificate and seven years' relevant experience.
  • Proven ability to work proactively, autonomously, and enjoy working in an agile environment.

Fluency in English and French is required, as you will need to communicate frequently with service providers or partners who speak a language other than French.

The salary for this position is estimated to be around $120,000 - $180,000 per year, based on industry standards and location. In addition to competitive compensation, we offer a comprehensive benefits package, including health and wellness programs, flexible group insurance, pension plans, employee share ownership plans, and more.

Join us at National Bank and become an integral part of our team, contributing to our mission of having a positive impact on people's lives.



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