Technical Support Specialist for IT Infrastructure
1 week ago
WLS Professional Services Canada is a leading provider of technology solutions and support services. We are currently seeking skilled technical professionals to join our team on an as-needed contract basis, providing on-site assistance to support our IT infrastructure.
About the RoleThe Technical Support Specialist will be responsible for performing a variety of on-site technical tasks, including hardware installations, troubleshooting, and maintenance. This role requires client visits and a hands-on approach to ensure that systems are running smoothly and efficiently.
Key Responsibilities- Perform hardware installations, upgrades, and decommissioning of IT equipment at client sites.
- Troubleshoot and resolve hardware, software, and connectivity issues on-site.
- Assist with server and network hardware maintenance and repairs.
- Coordinate with remote technical support teams to ensure timely issue resolution.
- Perform data center and server room management tasks, including cable management and equipment monitoring.
- Document all work performed, including troubleshooting steps, resolutions, and updates.
- Follow established procedures for change management and incident response.
- Provide technical support for end-user hardware, peripherals, and software as needed.
- Certifications such as Comp TIA A+, Network+, or equivalent.
- Proven experience as a Technical Support Specialist or similar role in IT support.
- Strong knowledge of hardware, software, and networking components.
- Familiarity with data center operations and server room best practices.
- Excellent troubleshooting skills and the ability to work independently.
- Effective communication skills and the ability to collaborate with remote teams.
- Must have own transportation for client visits.
- Must possess a personal computer and mobile phone for work-related tasks.
- Must have a good command of the English language.
- Must be legally entitled to work in Canada.
- Ability to lift and move heavy equipment (up to 50 lbs) and work in confined spaces.
$30-$60 per hour based on skills and experience.
ScheduleMonday to Friday, evening shifts available, with flexible scheduling.
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