Client Success Advocate

1 day ago


Toronto, Ontario, Canada Deliverect Group Full time

**Your Opportunity**

As a Growth Account Manager at Deliverect, you will drive regional growth by managing and expanding our portfolio of businesses. Your role will involve:

  • Nurturing existing accounts and identifying growth opportunities.
  • Strategising to boost revenue through effective growth strategies.
  • Cultivating and nurturing strategic partnerships with clients.
  • Establishing and fostering enduring relationships with key client contacts.
  • Conducting comprehensive analysis of customer usage data to identify areas for improvement.
  • Utilizing advanced data analytics tools to track and interpret KPIs.
  • Developing insightful reports and presentations to demonstrate ROI.
  • Leading negotiations for contract renewals.

Your Expertise

To succeed in this role, you should have:

  • A proven ability to develop and nurture strong relationships with existing customers.
  • Excellent written and verbal communication skills.
  • A deep understanding of the order management industry.
  • Skill at navigating internal stakeholders and advocating for customers' needs.
  • A comprehensive understanding of Deliverect's product portfolio.
  • The ability to identify opportunities to introduce new products or features to existing customers.
  • Proficiency in utilizing customer data and analytics platforms.
  • In-depth knowledge of APIs, integrations, POS systems, and third-party delivery services.

Additional Information

This is a full-time, hybrid role requiring 3 days in our downtown Toronto office and 2 days working from home. Candidates should thrive in a fast-paced, competitive environment.



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