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Customer Success Advocate

2 weeks ago

Toronto, Ontario, Canada Yotpo Full time

About Yotpo

We're a leading provider of eCommerce retention solutions, helping brands turn one-time shoppers into lifelong customers.

Our mission is to deliver cutting-edge technology that sets new standards in the industry.

We're looking for a dynamic and versatile Client-facing Customer Marketing Strategist to join our team.

The Role
  • Showcase your deep understanding of retail, ecommerce, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV
  • Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
  • Responsible for driving the customer to a high value threshold during and after onboarding and getting the merchant bought in on a path to value

About You

  • You are an ecommerce marketing expert who wants to bring your knowledge and skills to a group of ecom customers
  • Ambitious: You are motivated by the company's growth and success, which is intrinsically your growth and success
  • Take ownership: You don't stop until your customers are engaged and successful