Senior Client Success Advisor

3 weeks ago

Vancouver, British Columbia, Canada Diligent Full time
About Us

Diligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.

Job Overview

We are seeking an experienced Client Success Advisor to join our team and work on key accounts to drive adoption and retention, and identify areas for expansion within our platform. This role will leverage our GTM and value drivers established through combining people, process, and technology.

Key Responsibilities
  • Develop and execute strategic account plans and roadmaps to drive client retention and expansion within Diligent's suite of products and services.
  • Serve as a subject matter expert on our GRC products and services, providing product training and educating clients on best practices for configuring, customizing, and optimizing the functionality of the GRC platform and modules.
  • Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
Requirements
  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
  • Minimum of 7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
  • Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
  • Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
  • Willingness to travel to client sites.
What We Offer
  • Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving in exploring how things can be differently both in our internal processes and to help our clients.
  • We care about our people, offering a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs.
  • We have teams all over the world, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us, and we foster and encourage diversity through our Employee Resource Groups, providing access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

  • Senior Client Success Advisor

    3 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Senior Client Success Advisor

    3 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Senior Client Success Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking an experienced Client Success Advisor to join our...

  • Senior Client Success Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking an experienced Client Success Advisor to join our...

  • Senior Client Success Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking an experienced Client Success Advisor to join our...

  • Senior Client Success Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewWe are seeking an experienced Client Success Advisor to join our...

  • Senior Client Success Advisor

    2 weeks ago

    Vancouver, British Columbia, Canada Diligent Full time

    About UsDiligent is a global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Our platform empowers over 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices, enabling them to make better decisions, faster.Our MissionWe are committed to...

  • Client Advisor

    1 month ago

    Vancouver, British Columbia, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be responsible for providing exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized...

  • Client Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor Intern. As a Client Advisor, you will play a key role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized...

  • Client Advisor

    4 weeks ago

    Vancouver, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor Intern. As a Client Advisor, you will play a key role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized...

  • Senior Client Success Advocate

    1 month ago

    Vancouver, British Columbia, Canada Procogia, Inc. Full time

    About ProCogiaWe're a diverse, close-knit team with a common pursuit of providing top-class, end-to-end data solutions for our clients.What We OfferA competitive salaryGenerous benefitsAmple opportunity for personal developmentAs a Senior Client Success Representative, you will be rewarded with a competitive salary, generous benefits, and ample opportunity...

  • Senior Client Success Advocate

    1 month ago

    Vancouver, British Columbia, Canada Procogia, Inc. Full time

    About ProCogiaWe're a diverse, close-knit team with a common pursuit of providing top-class, end-to-end data solutions for our clients.What We OfferA competitive salaryGenerous benefitsAmple opportunity for personal developmentAs a Senior Client Success Representative, you will be rewarded with a competitive salary, generous benefits, and ample opportunity...

  • System Integration Client Advisor

    5 days ago

    Vancouver, British Columbia, British Columbia, Canada Brunel Full time

    Role OverviewThe Senior Customer Success Advisor acts as a trusted advisor and technical expert, supporting the adoption and successful use of advanced fleet safety systems, specifically the Collision Avoidance System (CAS) and the Operator Alert System (OAS). This position has a strong focus on enhancing mine safety rather than fleet management, working...

  • Senior Client Success Representative

    3 weeks ago

    Vancouver, British Columbia, Canada ProCogia Full time

    About ProCogiaWe're a dynamic team of data experts dedicated to delivering top-notch solutions for our clients. As a Senior Client Success Representative, you'll play a key role in expanding our client base across the US and Canada. Your territory planning and sales execution skills will drive new business growth in strategic regions and industries.This role...

  • Client Advisor

    1 month ago

    Vancouver, British Columbia, Canada Royal Bank of Canada Full time

    Job OpportunityWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. As a key member of our team, you will be responsible for delivering exceptional client experiences and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their banking needs and...

  • Client Advisor

    1 month ago

    Vancouver, British Columbia, Canada Royal Bank of Canada Full time

    Job OpportunityWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. As a key member of our team, you will be responsible for delivering exceptional client experiences and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their banking needs and...

  • Senior Client Success Representative

    1 month ago

    Vancouver, British Columbia, Canada ProCogia Full time

    About ProCogiaWe're a dynamic and innovative company that provides end-to-end data solutions to our clients. Our team is passionate about delivering top-class results and creating a collaborative work environment that fosters growth and development.Our company values include trust, growth, innovation, and excellence. We believe that a diverse and inclusive...

  • Senior Client Success Representative

    1 month ago

    Vancouver, British Columbia, Canada ProCogia Full time

    About ProCogiaWe're a dynamic and innovative company that provides end-to-end data solutions to our clients. Our team is passionate about delivering top-class results and creating a collaborative work environment that fosters growth and development.Our company values include trust, growth, innovation, and excellence. We believe that a diverse and inclusive...

  • Tiffany Client Advisor

    3 weeks ago

    Vancouver, British Columbia, Canada Tiffany & Co. Full time

    At Tiffany & Co., we're seeking a talented Client Advisor to join our team. As a Client Advisor, you will be the face of our brand, embodying the Tiffany touch in every client interaction. Your passion for delivering exceptional customer experiences will drive our clients' loyalty and satisfaction.Key Responsibilities:Develop and maintain strong...

  • Tiffany Client Advisor

    3 weeks ago

    Vancouver, British Columbia, Canada Tiffany & Co. Full time

    At Tiffany & Co., we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional client experiences and driving sales growth.Key Responsibilities:Develop and maintain strong relationships with clients to drive repeat business and increase sales.Provide personalized service to clients,...