Claims Manager

3 weeks ago


Ottawa, Ontario, Canada Intact Full time
Job Description

We are seeking a highly skilled Claims Manager to join our Equipment Breakdown Insurance team at Intact. As a key member of our team, you will be responsible for managing the day-to-day operations of our EBI & Energy practice, ensuring that all claims are handled efficiently and effectively.

About the Role

The successful candidate will have a deep understanding of insurance coverage issues and excellent technical skills in claims management. You will be responsible for:

  • Managing the day-to-day operation of the EBI & Energy team to ensure results meet team, department, corporate, provincial, and regulatory standards and goals;
  • Acting as claims authority within areas of expertise and providing direction on file handling, policy interpretation, legal and technical issues, or concerning large losses;
  • Settling large or complex claims within own authority or escalating as necessary;
  • Working closely with your Director of Claims to develop strategies, long-term and short-term plans, to facilitate ongoing work, process improvement, customer relations, and other functions;
  • Maintaining work-product quality control of high standards; and
  • Providing effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning, and career development for your team of claims file handlers.
Requirements

To be successful in this role, you will require:

  • Excellent claims technical skills with a deep understanding of insurance coverage issues;
  • A university degree or any combination of training and experience deemed relevant for the role;
  • Mechanical, structural, electrical engineering, or accounting experience preferred;
  • Experience with or exposure to specialty insurance claims (Equipment Breakdown, Property within Energy segment, and/or Commercial Property is an asset); and
  • Strong communication and interpersonal skills.
What We Offer

We offer a competitive salary range of $85,000-$115,000 per year, depending on experience, as well as a comprehensive benefits package, including employee stock purchase plan, retirement savings plan, flexible work arrangements, and professional development opportunities.

We are committed to creating an inclusive and diverse workplace culture where everyone feels valued and supported. If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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