Front Desk Manager

2 days ago


Cranbrook, Canada Travellers Motel Full time

Are you a motivated and organized individual looking for a rewarding career in hospitality? We are seeking a Front Desk Manager to join our team at Travellers Motel.

Job Overview

The Front Desk Manager will be responsible for overseeing the daily operations of the front desk, ensuring seamless customer service and maintaining a welcoming environment for guests. This is a full-time permanent position with a competitive salary and benefits package.

About You
  • You have a college diploma or equivalent experience in a related field, preferably in hospitality management.
  • You have 1-2 years of experience in a front desk role, preferably in a hotel or motel setting.
  • You possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
Key Responsibilities
  1. Manage the front desk operation, ensuring efficient check-in and check-out processes, and providing exceptional customer service to guests.
  2. Supervise front desk staff, providing guidance and training to ensure high standards of performance.
  3. Conduct regular performance reviews to evaluate staff performance and identify areas for improvement.
  4. Maintain accurate records of guest interactions, room assignments, and other relevant information.
  5. Collaborate with housekeeping and maintenance teams to address guest concerns and resolve issues promptly.
  6. Assist with special events and promotions, including arranging for catering, decorations, and entertainment.
  7. Develop and implement strategies to improve customer satisfaction and loyalty, based on guest feedback and survey results.
Benefits
  • Competitive salary: $45,000 - $60,000 per year (based on location and experience).
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth within the company.

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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