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Reservations Manager

1 month ago

London, Ontario, Canada TownePlace Suites London Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at TownePlace Suites London. As a key member of our front desk team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Receive and record bookings for package tours
  • Quote fares and rates
  • Negotiate rates and terms
  • Manage contracts
  • Assist in budget preparation
  • Professionalism in customer service
  • Provide customer service
  • Conduct sales calls
  • MS Office
  • Process data to conduct basic analyses of trends
  • Participate in staff meetings
  • Coordinate the flow of information within the team
Requirements
  • 2 years to less than 3 years of experience
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
  • MS Outlook
  • Data analysis and interpretation
  • Reservation software
  • Salesforce
  • Criminal record check
  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Tight deadlines
  • Work under pressure
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
  • Leadership
Benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Bonus
  • Free parking available