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Service Advisor

2 months ago

Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full time
Service Advisor Job Description

Capital Ford Lincoln Inc. is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring a seamless customer experience by facilitating communication between Service Technicians and customers.

Key Responsibilities:
  • Greet Customers with a Friendly Manner
  • Determine vehicle needs through customer information, vehicle walk-around, and visual inspection
  • Produce repair orders with transparent cost and time estimates
  • Ensure proper authorization from customers for all work performed
  • Meet or exceed targeted sales goals and customer satisfaction index
  • Provide exceptional customer service to drive loyalty
  • Administer new and used vehicle warranty repairs in accordance with manufacturer guidelines
What We Offer:
  • A supportive and inclusive workplace
  • Competitive wage plan
  • Family-oriented programs, including prescription, dental, and life insurance
  • Short and long-term disability coverage
  • Regular family-friendly social events
  • Group RRSP options
  • Maternity leave top-up program
  • Employee and Family Assistance Program
Requirements:
  • Maintain a professional and positive personality throughout the workday
  • Confidently work with customers and staff from diverse backgrounds
  • Effective listening skills when speaking with guests and Technicians
  • Desire to provide a high level of customer service
  • Valid Driver's License
  • Ability to set and achieve targeted goals