Software Implementation Manager
4 days ago
Perseus Group, Constellation Software is a legacy leader in acquiring and successfully managing software companies. We are proud to be the largest family of software companies dedicated to serving specialized dealer industries.
The Professional Services Manager plays a pivotal role in leading our team, ensuring successful software implementation, training, and product adoption for our customers while maintaining strong operational and financial metrics.
Job Description- Schedule and Deliver Projects
We are seeking an experienced Professional Services Manager to oversee the successful implementation of new deals and upgrades/initiatives. This involves developing tailored implementation processes and plans to meet diverse dealer requirements, directing project managers to guarantee timely and efficient project delivery, and sharing project management responsibilities during busy seasons.
Develop Training ProgramsThe ideal candidate will design and ensure the successful delivery of training sessions, both virtual and in-person, enabling continuous learning of the software for customers at all skill levels. They will also collaborate with trainers and content creators to enrich the knowledge base with on-demand instructional videos.
Trainer Management and DevelopmentOur team member will support trainers in escalating or resolving customer inquiries and issues promptly, optimize trainer schedules to ensure balanced workload distribution, develop comprehensive cross-training programs, and ensure the team is fully staffed by maintaining trainer levels and integrating new hires as required.
Reporting and Tool OptimizationThey will develop and maintain comprehensive PSG metrics, reports, and dashboards, identify necessary adjustments to improve implementation processes, and execute improvements to enhance efficiency.
Salary Range: $80,000 - $110,000 per year, depending on experience
Location: Remote, with up to 25% travel across Canada and the United States as required
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