ITSM Implementation Consultant

1 day ago


Canada SysAid Full time

SysAid is a software company providing comprehensive IT Service Management (ITSM) and Asset Management solutions through a SaaS model.

We are seeking an experienced Implementation Specialist to lead end-to-end implementation projects for SysAid ITSM and ESM solutions, serving over 5,000 customers worldwide.

Key Responsibilities:

  • Manage project plans, timelines, and deliverables to ensure alignment with client goals.
  • Lead workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
  • Collaborate with other teams for customizations and integrations.
  • Test and validate configured solutions with clients to ensure quality and functionality.
  • Deliver training sessions to end-users and administrators.

Requirements:

  • 3+ years of experience in ITSM or related software implementation and consulting.
  • Strong project management skills with a proven track record of leading successful implementation projects.
  • Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) and best practices.

We offer a competitive salary range of $90,000 - $120,000 per year, commensurate with experience, as well as opportunities for growth and professional development. The ideal candidate will be fluent in English and have strong communication and presentation skills.

Bonus: Knowledge of Spanish is a plus. Apply now to take part in managing the implementation process of our company's product



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