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    {"h2": "Job Title: Customer Service Supervisor"} As a Customer Service Supervisor at The UPS Store, you will be responsible for leading a team of sales workers and ensuring excellent customer service. Key Responsibilities: Assign sales workers to duties and ensure they have the necessary skills and training to perform their tasks. Authorize payments by...


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Customer Service Supervisor

2 months ago


Sherwood Park, Alberta, Canada The UPS Store Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at The UPS Store. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing sales floor operations, and leading a team of sales associates. If you have a passion for delivering outstanding customer experiences and leading high-performing teams, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Manage sales floor operations, including assigning sales workers to duties, authorizing payments, and ordering merchandise."}, {"li": "Provide exceptional customer service, resolving issues and responding to customer requests and complaints."}, {"li": "Supervise and coordinate activities of sales associates, including work schedules and performance evaluations."}, {"li": "Prepare reports on sales volumes, merchandising, and personnel matters."}, {"li": "Maintain a fast-paced environment, working under pressure to meet tight deadlines and achieve sales targets."}], "h2": "Requirements", "ul": [{"li": "7 months to less than 1 year of experience in a sales or customer service role."}, {"li": "Secondary (high) school graduation certificate."}, {"li": "Excellent communication and interpersonal skills."}, {"li": "Ability to work in a fast-paced environment and meet tight deadlines."}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package."}, {"li": "Opportunities for career advancement and professional growth."}, {"li": "A dynamic and supportive work environment."}, {"li": "Recognition and rewards for outstanding performance."}], "h2": "Diversity and Inclusion", "p": "We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from candidates of all backgrounds and perspectives.", "h2": "How to Apply", "p": "If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "p": "Please submit your application, including your resume and a cover letter, to [insert contact information]."}