Customer Service Supervisor

4 weeks ago


Sherwood Park, Alberta, Canada The UPS Store Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at The UPS Store. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of sales and service representatives.

Key Responsibilities
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Manage store operations, including inventory management, cash handling, and store maintenance
  • Lead and motivate a team of sales and service representatives to achieve sales and customer service goals
  • Develop and implement sales and customer service strategies to drive business growth and customer engagement
  • Collaborate with other store teams to ensure seamless customer experience
Requirements
  • 7 months to less than 1 year of experience in retail sales or customer service
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment with tight deadlines
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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