Technical Support Specialist

4 weeks ago


Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time

We are seeking a skilled Technical Support Specialist to join our team at the Canadian Petroleum Center Inc. As a key member of our technical support team, you will be responsible for providing expert assistance to our users experiencing difficulties with computer systems.

Your primary duties will include:

  • Responding to user inquiries and resolving technical issues in a timely and professional manner
  • Consulting technical manuals and other resources to research and implement solutions
  • Providing training and guidance to users to ensure they have the necessary skills to use our systems effectively
  • Maintaining a comprehensive problems and solutions log for use by other technical support analysts
  • Providing support for business systems, network, and Internet connectivity issues
  • Setting up equipment for employee use, including installation of operating systems and software

Requirements:

  • 1 year to less than 2 years of experience in a technical support role
  • Permanent employment
  • English as the primary language of work
  • 35 hours per week


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