Technical Support Specialist

2 weeks ago

Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at the Canadian Petroleum Center Inc. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, networks, and internet connectivity.

Key Responsibilities

  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements

  • College/CEGEP education
  • 1 year to less than 2 years of experience in a related field
  • Excellent communication and problem-solving skills

Work Environment

The successful candidate will work in a help desk environment, providing technical support to users in a fast-paced and dynamic setting.

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